Common questions and answers
Common questions and answers
Q: HOW CAN I FIND YOU?
A: We will meet you at the arrivals area with your name on a sign or if you don’t see the driver, they will have your number and attempt to call you. Our drivers wear Aqua Polo Shirts with yellow writing.
Q: WHAT IF OUR PLANE IS DELAYED?
A: From time to time the airlines do delay services. Don’t be concerned as we check every flight arrival time before you arrive, so if your flight arrives early or late our drivers will still be waiting to meet you.
Q: WILL WE MEET OUR ISLAND TRANSFER IF THE PLANE IS DELAYED?
A: We are the contracted transfer service for Cruise Whitsundays and may be able to assist in holding the departure of the ferry for minor delays.
Q: WHEN IS MY BOOKING CONFIRMED?
A: Your booking is confirmed and locked in when we take your booking by phone or email. We do not call to reconfirm your booking but you are welcome to call our office to do so.
Note: For special events and charter services credit card details or a deposit will be required within 7 days of your booking.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: At Whitsunday to Everywhere we do understand that the unexpected change to your plans can happen, should you cancel your airport transfer within 24 hours before your travel, you will not receive a refund. Cancellations in excess of 24 hours, we will refund your fare less the $10 administration fee.
Q: HOW DO I GET TO THE ISLANDS ?
A: As the Whitsundays contracted Resort Connections Link we can get you to the Maritime Terminal for your Island Transfer or transfer to Hamilton Island Airport. See our Island Transfer tab.
Q: DO YOU TAKE OVERSIZE LUGGAGE SUCH AS SURFBOARDS OR BIKE BAGS?
A: We take all items that your airline would within reason with a surcharge of $10 per person for oversize items. Prior notice and booking is required.
Friendly staff, always on time, well organised and quick. Just what we needed. What more could you ask for!
Great service from this airport shuttle provider. Booking was easy, pickup instructions clear, timing exact. Drivers were efficient and organised. We were identified on arrival at the terminal by a sign with passengers names, boarded and luggage packed quickly, plus chatty local information provided enroute. Door to door was excellent.!
Whitsundays 2 Everywhere provided a quick friendly and entertaining trip from Proserpine Airport to Airlie Beach and back. They where there to collect us at the airport and provided an entertaining trip with tips on what to see and do and a few good jokes! The return journey was also pleasant and they were on time each time.
The staff are friendly & helpful, they provide a warm reception and keep an eye out for you as well as provide an informative talk about the region to and from the destination. They are well priced and worth using compared to taxis!